4.1+Company+Profile

//**The Company Profile **// Resorts Corporation is a hospitality company that employs about 1,500 full-time employees and 7,000 seasonal and part-time employees.

**Mission** Be a leader in the hospitality and entertainment industries by delivering excellence to our guests and employees, while enhancing our relationships with the community, and sustaining financial integrity.

//**Online Learner Profile **// Most of the learners will be in the supervisor or management category. Most hourly employees do not have Lotus Notes accounts and will have a written performance review. The learning module will address both salary and hourly training.

**Technical Environment** Resorts Corporation does not currently have a Learning Management System. Lotus Notes hosts an in-house performance database software system managing employee performance reviews. The training department is able to track assessment scores through captivate and Lotus notes. However, Human Resources is not concerned about keeping score from the performance review assessments The e-training module will display video screen capture while demonstrating preferred input methods of performance review data. Each section will provide best practice tips to maximize the training. At the end of each chapter, a short quiz will be used to reinforce skills.

The graphics, text and voice-overs are designed to provide the necessary information to successfully navigate through the Performance Review database for both Salaried and Hourly employees. Computers must have speakers, the speakers must be turned on and the volume turned up. A scripted version will be created for employees with hearing disabilities. Employees and Managers may refer back to the tutorial at any time for a refresher. These are the values that are important to the strengthening of the Resorts Corporation company and community. Employees may create up to three goals for each value, but are cautioned to keep goals in check, as they will be held accountable for them if they are not met. Currently, a help icon may be clicked for an example of each goal. Professional Development was a required value this year and a minimum personal goal in this category must be met. ||
 * 508 Requirements**
 * **Company Values**

 · Acting in a manner that reflects the dedication and integrity of our Founder || **Communicates the company’s vision, history, values, and strategy with conviction. ** solve business problems. Effectively communicates with all members of the group or team to achieve team goals and objectives. Draws upon team members' strengths to identify problems and develop solutions, ensuring that all voices are heard in the decision-making process, when appropriate. Attends activities and/or interacts with members of diverse groups to increase cultural competence, which facilitates effective team performance. Shows respect for the roles and contributions of other team members. ||  · Serving our employees and their families, our guests, and community and environment || OWN: Demonstrates ownership and enthusiasm for serving others. ANTICIPATE:Takes initiative to share knowledge, experience, resources and information to meet the needs of others. DELIGHT:Demonstrates behavior that creates a welcoming environment while reinforcing the value of inclusion and respect for all employees and guests without regard to personal reward. <span style="line-height: normal; margin-bottom: 0in; margin-left: 18.05pt; margin-right: 0in; margin-top: 0in; page-break-after: avoid; text-indent: -0.25in;">INSPIRE: Performs role and responsibilities in a manner that serves as a source of inspiration to others. || <span style="line-height: 16.85pt; margin-bottom: 0in; margin-left: 0in; margin-right: 0in; margin-top: 0in; text-indent: -0.25in; vertical-align: baseline;"> · Treating all people with dignity, while respecting their differences and ideas || <span style="line-height: normal; margin-bottom: 0in; margin-left: 18.05pt; margin-right: 0in; margin-top: 0in; page-break-after: avoid; text-indent: -0.25in;">Demonstrates a willingness to accept the experiences, backgrounds, ideas and perspectives of others. Shows support for fostering a workplace of civility; one that is free from aggressive or discriminatory behaviors towards others. <span style="line-height: normal; margin-bottom: 0in; margin-left: 18.05pt; margin-right: 0in; margin-top: 0in; page-break-after: avoid; text-indent: -0.25in;">Treats people the same regardless of race, religion, gender, age, country of origin or other characteristic while avoiding the use of stereotyping. Shows consideration for and is sensitive to the difference between intent and impact of decisions and comments on others. <span style="line-height: normal; margin-bottom: 0in; margin-left: 18.05pt; margin-right: 0in; margin-top: 0in; page-break-after: avoid; text-indent: -0.25in;">Maintains composure, behaves appropriately and seeks win-win outcomes when faced with adversity with guests or co-workers. || <span style="font-family: Arial,sans-serif; font-size: 12pt; line-height: normal; margin-bottom: 0in; margin-left: 0.05pt; margin-right: 0in; margin-top: 0in; page-break-after: avoid;">(Management Only) || <span style="line-height: normal; margin-bottom: 0in; margin-left: 18.05pt; margin-right: 0in; margin-top: 0in; page-break-after: avoid; text-indent: -0.25in;">Effectively introduces and assimilates new employees to organizational culture and team. Able to identify knowledge, skills and abilities necessary to fulfill employee’s current or future job/role responsibilities effectively and provides resources, coaching and training opportunities as <span style="line-height: normal; margin-bottom: 0in; margin-left: 18.05pt; margin-right: 0in; margin-top: 0in; page-break-after: avoid; text-indent: -0.25in;">appropriate. Holds employees accountable for behaviors/results by providing regular feedback in a manner that best develops the individual. Delegates responsibilities appropriately and effectively. Encourages ideas and suggestions from employees. || <span style="font-family: Arial,sans-serif; font-size: 12pt; line-height: normal; margin-bottom: 0in; margin-left: 0.05pt; margin-right: 0in; margin-top: 0in; page-break-after: avoid;">(Management Only) || <span style="line-height: normal; margin-bottom: 0in; margin-left: 18.05pt; margin-right: 0in; margin-top: 0in; page-break-after: avoid; text-indent: -0.25in;">Translates company strategies into meaningful goals and priorities for self and/or department. Takes into account long-term vision under present-day pressures. Demonstrates ability to be visionary and future oriented. Continuously learns and demonstrates an understanding of the competitive environment, trends in the industry and technology that may impact the business. <span style="line-height: normal; margin-bottom: 0in; margin-left: 18.05pt; margin-right: 0in; margin-top: 0in; page-break-after: avoid; text-indent: -0.25in;">Encourages and values creative thinking. || <span style="font-family: Arial,sans-serif; font-size: 12pt; line-height: normal; margin-bottom: 0in; margin-left: 0.05pt; margin-right: 0in; margin-top: 0in; page-break-after: avoid;">(Management Only) || <span style="line-height: normal; margin-bottom: 0in; margin-left: 18.05pt; margin-right: 0in; margin-top: 0in; page-break-after: avoid; text-indent: -0.25in;">Demonstrates commitment to establishing and delivering quality standards / processes with consistency and excellence. Able to track trends and identify needs to improve processes, standards, systems or services that impact internal / external customers. Achieves assigned projects / tasks according to established targets and deadlines. Processes transactions in accordance with daily operations including but not limited to: employment / hiring practices, wage / salary actions, performance reviews, expense accounts. <span style="line-height: normal; margin-bottom: 0in; margin-left: 18.05pt; margin-right: 0in; margin-top: 0in; page-break-after: avoid; text-indent: -0.25in;">Firmly adheres to codes of conduct and ethical principles by honoring confidentiality and complying with legal, and safety requirements. || <span style="font-family: Arial,sans-serif; font-size: 12pt; line-height: normal; margin-bottom: 0in; margin-left: 0.05pt; margin-right: 0in; margin-top: 0in; page-break-after: avoid;">(Management Only) || <span style="line-height: normal; margin-bottom: 0in; margin-left: 18.05pt; margin-right: 0in; margin-top: 0in; page-break-after: avoid; text-indent: -0.25in;">Monitors costs and revenues in line with budget. Budgets according to business demands and organizational goals. Adheres to revenue and accounting procedures to ensure all financial transactions and reporting requirements are handled in an accurate and timely manner. Meets specific financial goals as defined by job expectations and departmental objectives. Able to plan and allocate resources to ensure financial stability of the business unit, department or organization. || <span style="font-family: Arial,sans-serif; font-size: 12pt; line-height: normal; margin-bottom: 0in; margin-left: 0.05pt; margin-right: 0in; margin-top: 0in; page-break-after: avoid;">(Service and Management Positions) || <span style="line-height: normal; margin-bottom: 0in; margin-left: 18.05pt; margin-right: 0in; margin-top: 0in; page-break-after: avoid; text-indent: -0.25in;">Communicates clearly with internal / external customers. Explores ways to enhance the internal / external customer experience. Adjusts the application of policies and procedures appropriately to accommodate the internal / external customer needs within the best interests of customer and organization. Gives full attention to every customer service interaction and responds to internal / external customer requests and issues in a timely manner. Seeks to anticipate and understand internal and external customer needs / expectations with attention to cultural-specific values (communication, gender, space, etc.). ||
 * <span style="line-height: normal; margin-bottom: 0in; margin-left: 0.05pt; margin-right: 0in; margin-top: 0in; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; page-break-after: avoid;">**Devoted to the Legacy**
 * <span style="line-height: normal; margin-bottom: 0in; margin-left: 18.05pt; margin-right: 0in; margin-top: 0in; page-break-after: avoid; text-indent: -0.25in;">Makes efforts to serve, support and collaborate with community partners **
 * <span style="line-height: normal; margin-bottom: 0in; margin-left: 18.05pt; margin-right: 0in; margin-top: 0in; page-break-after: avoid; text-indent: -0.25in;">Demonstrates understanding of how job role and responsibilities support the legacy. **
 * <span style="line-height: normal; margin-bottom: 0in; margin-left: 18.05pt; margin-right: 0in; margin-top: 0in; page-break-after: avoid; text-indent: -0.25in;">Aligns behaviors and decisions with the organizational brand, mission and values. **
 * <span style="line-height: normal; margin-bottom: 0in; margin-left: 18.05pt; margin-right: 0in; margin-top: 0in; page-break-after: avoid; text-indent: -0.25in;">Presents favorable image of the organization and destination to others. ** ||  ||
 * <span style="line-height: 16.85pt; margin-bottom: 0in; margin-left: 0in; margin-right: 0in; margin-top: 0in; text-indent: -0.25in; vertical-align: baseline;"> · **Team Focused**: Supporting one another as we work toward common goals and earning each other’s trust. || <span style="line-height: normal; margin-bottom: 0in; margin-left: 18.05pt; margin-right: 0in; margin-top: 0in; page-break-after: avoid; text-indent: -0.25in;">Works collaboratively with other teams across the organization to achieve business objectives and
 * <span style="line-height: normal; margin-bottom: 0in; margin-left: 0.05pt; margin-right: 0in; margin-top: 0in; page-break-after: avoid;">**Selfless Spirit of Service:**
 * <span style="line-height: normal; margin-bottom: 0in; margin-left: 0.05pt; margin-right: 0in; margin-top: 0in; page-break-after: avoid;">**Respectful of Others:**
 * <span style="line-height: normal; margin-bottom: 0in; margin-left: 0.05pt; margin-right: 0in; margin-top: 0in; page-break-after: avoid;">**Employee Experience**
 * <span style="line-height: normal; margin-bottom: 0in; margin-left: 0.05pt; margin-right: 0in; margin-top: 0in; page-break-after: avoid;">**Business Strategy & Growth**
 * <span style="line-height: normal; margin-bottom: 0in; margin-left: 0.05pt; margin-right: 0in; margin-top: 0in; page-break-after: avoid;">**Quality Standards & Practices**
 * <span style="line-height: normal; margin-bottom: 0in; margin-left: 0.05pt; margin-right: 0in; margin-top: 0in; page-break-after: avoid;">**Financial**
 * <span style="line-height: normal; margin-bottom: 0in; margin-left: 0.05pt; margin-right: 0in; margin-top: 0in; page-break-after: avoid;">**Guest Experience**